Special Product Requests
|We ship our products to anywhere in North America, Asia, Europe, and
Australia where normal postal services are available.
All shipments will be issued a tracking number for use with the postal or
Please be advised:
The process of shipping rest solely with the post office or the courier
service. This means that once a package is sent out, and a tracking
number is issued to the purchaser; Yu's Farm, Yu's Natural Foods, and Yu's
Online Store will no longer be responsible for the shipment and/or
receivership of the sent package. Tracking information may also be
dependent upon the postal services in your area. Some communities may
not offer postal tracking services. If this is the case, please consult
your local postal services for options. Otherwise, we recommend the
use of professional courier services to ensure proper and timely delivery.
With this in mind, our value customers can request one of the
following additional services:
- Request insurance for the value of the package. This way if the
package is lost in transit, the value of the goods will be covered.
Insurance costs and surcharges are to be paid for by the purchaser of the
- Request the package to be sent with signature verification as well as
with a tracking number. Additional service costs and surcharges are to
be paid for by the purchaser of the products.
- Request the package to be sent via a courier service. Additional
service costs and surcharges are to be paid for by the purchaser of the
products. The purchaser can specify which courier service to be used.
Please contact us by email should any of the above additional services be required. (Email)
This may help:
- All purchased products can be delivered in person to
business or residential location within the Greater Vancouver Area by
members of our staff. All shipping charges will still apply.
- In person pick-up of the purchased product at our Richmond B.C.
location can be arranged by appointment. No Shipping charges will be
required for this option.
For our American customers
For our American customers, please be advised that all
our Gelatin capsules are manufactured by Capsugel (http://www.capsugel.com/),
a division of Pfizer, certified and monitored by the USDA/FDA.
part of the Parke-Davis Company, Capsugel is now a division of Pfizer Inc.,
a Fortune 100 global pharmaceutical company, and has numerous
global locations to
support customers on every major continent.”
Please check with your local state and health officials
to ensure that Capsugel products (manufactured in the USA) are permitted
for entry into your state.