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Product Shipping Policy
 
We ship our products to anywhere in North America, Asia, Europe, and Australia where normal postal services are available.  All shipments will be issued a tracking number for use with the postal or courier service.

Please be advised:
The process of shipping rest solely with the post office or the courier service.  This means that once a package is sent out, and a tracking number is issued to the purchaser; Yu's Farm, Yu's Natural Foods, and Yu's Online Store will no longer be responsible for the shipment and/or receivership of the sent package.  Tracking information may also be dependent upon the postal services in your area.  Some communities may not offer postal tracking services.  If this is the case, please consult your local postal services for options.  Otherwise, we recommend the use of professional courier services to ensure proper and timely delivery.

With this in mind, our value customers can request one of the following additional services:

  • Request insurance for the value of the package.  This way if the package is lost in transit, the value of the goods will be covered.  Insurance costs and surcharges are to be paid for by the purchaser of the products.
  • Request the package to be sent with signature verification as well as with a tracking number.  Additional service costs and surcharges are to be paid for by the purchaser of the products.
  • Request the package to be sent via a courier service.  Additional service costs and surcharges are to be paid for by the purchaser of the products.  The purchaser can specify which courier service to be used.

Please contact us by email should any of the above additional services be required. (Email)

This may help:

  • All purchased products can be delivered in person to business or residential location within the Greater Vancouver Area by members of our staff.  All shipping charges will still apply.
  • In person pick-up of the purchased product at our Richmond B.C. location can be arranged by appointment.  No Shipping charges will be required for this option.

 

For our American customers

For our American customers, please be advised that all our Gelatin capsules are manufactured by Capsugel (http://www.capsugel.com/), a division of Pfizer, certified and monitored by the USDA/FDA. 

“Initially part of the Parke-Davis Company, Capsugel is now a division of Pfizer Inc., a Fortune 100 global pharmaceutical company, and has numerous global locations to support customers on every major continent.”  

Please check with your local state and health officials to ensure that Capsugel products (manufactured in the USA) are permitted for entry into your state.

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